iTunes error 9006 can be distorting. When they show up on your device, you might be confused about if the error can be fixed. Well, since it is just a communication issue, it can be resolved following the right steps. In this article, I would be detailed the solutions and step you could follow.
iTunes Error 9006 is an error message that might occur during your installation of apps or software from iTunes. This problem is peculiar to iPhone and iPad users. Despite this, macOS and Windows device users can also come across this issue.
The majority of users reported that the iTunes error 9006 appeared when they were upgrading to iOS 10 or a recent version. However, this annoying message could show up on the screen when you download or update any other app. The message would read:
“There was a problem downloading the software for the iPhone “iPhone”. An unknown error occurred (9006). Make sure your network settings are connected and your network connection is active, or try again later.”
Still, you might have to try again after a couple of minutes and install the necessary content. However, these simple methods do not always help the situation. iPhone users may be stuck without being able to use their devices as usual.
What Causes the Error 9006 on iTunes?
The error 9006 on iTunes may not always you can no longer use the service. The error 9006 could be triggered by an inability to connect to the iOS software update servers. This error either causes a failed download or interrupts your download.
Some of the possible causes may be:
Your software firewalls.
Your anti-virus app may also be obstructing the service.
You might be running an obsolete operating system.
Your internet connectivity could also be slow or entirely bad.
The particular system you are using may also be to blame.
Your iTunes version may also be out dayed. You should re-install or update the service.
Your fix call might be to fix your antivirus and security software. You may decide to turn them off or get them entirely out of your system. I wouldn’t say you should do that but try others as well.
In all, in the next section, I would be describing what can be done to the error. There you’ll have an informative guide on the various problems and how to solve them. Ensure you do not skip a step as they are equally important.
What ways can the Error 9006 on iTunes be fixed?
Solution 1:Do a hard reset
Try the following tips to resolve error 9006 on your iTunes if you encounter the error problem when updating iOS system software.
Before you do this, ensure that you have an active network connection. You have to be connected to the internet for this to work.
Next, consciously exit your iTunes. Don’t just close it, the app should be exited.
Here, you can update your iTunes from your iOS app store.
Now you would have to reboot the computer (Mac or PC). That should give you a fresh start.
Generally, you can fix this by disabling any third-party firewall. But, if it fails to work, you can try out the next step.
Solution 2:Troubleshoot your computer security software
Your security software may also be interfering with your computer’s connection with iTunes. Try temporarily disabling the security software or uninstalling it from the computer.
The following steps should guide you:
Ensure that the date, time, and time zone are set correctly on your computer.
Log into your app using an administrator account, not a guest account.
Check to see if you have the latest version of iTunes.
Get your macOS or Windows up to date.
Update your security software.
Solution 3:Reset your TCP/IP (for Windows 10 systems)
Resetting your device’s TCP/IP should normally resolve any Internet connection related problems. If you need help getting this done, Locate your command prompt and get It ready to fill in the following:
Fill in ‘netsh Winsock reset’ and then you press Enter.
Next, type the command ‘netsh int IP reset’ before you click enter again.
Here, fill in ‘ipconfig /release’ and then send your command.
Type ‘ipconfig /renew, and also press Enter.
Type ‘ipconfig /flushdns’ and click on Enter.
If the error persists, then follow through with the next solution.
Solution 4:Make sure that iTunes is not blocked by the firewall
To check for this problem, you should follow the steps below:
Select the Windows key on your keyboard. If your keyboard doesn’t have a Windows key, you could press Control (Ctrl) and Escape (Esc) keys.
Select the magnifying icon or search field. In the search field, enter the command ‘firewall.cpl’.
Click on ‘firewall.cpl’ in your search results. With that, your Windows Firewall window opens.
Select the option “Allow an app or feature through Windows Firewall” (Windows 10 and 8). You might also see “Allow a program or feature through Windows Firewall” (Windows 7). Just select “Change settings.”
Next, ensure that iTunes is selected for both private and public networks. Bonjour should also be selected for private networks only.
Here, if iTunes or Bonjour isn’t listed, click “Allow another app” (Windows 10 and 8). You could also click on “Allow another program” (Windows 7).
Once you have selected one of the programs, then you can click on Open.
Tap on the option to Add in the ‘Add an app window (Windows 10 and 8). This could also be in the ‘Add a Program window (Windows 7)’.
Head on to your Allowed apps (Windows 10 and 8) or Allowed Programs (Windows 7) window. Then you can click on OK.
Close your Windows Firewall window.
Once you have this done, try out your iTunes again. If this doesn’t work, then try out the next solution below.
Solution 5:Update your operating system
Your device might just be having an operating system problem. You could do this by updating your Mac OS.
Follow the procedure below to get it done:
From the dock of your system, click on your iOS App Store.
At the top-right corner of your system, select the option that reads ‘Update all’.
Wait patiently till your Mac software installs all the updates and then reboot.
Finally, you can Launch iTunes and verify if your problem has been resolved.
I might suggest that you turn off or block any active firewall or possible internet settings. They might also be blocking your communication to albert.apple.com or phobos.apple.com.
Solution 6:Remove the .ipsw file
IPSW files are peculiar to your Apple Device Software Update. If this file was corrupted or there’re other problems with it, it could trigger the Error 9006 in iTunes. I’d suggest that you deleted it and check if it was the source of the problem.
Note that the steps are tailored according to your device. You have a separate set of steps for your MacOS and your Windows OS. You also have different steps, if it is an iPhone, iPad or iPod touch
For your macOS:
iPhone:
Go to your Library.
Click on iTunes.
Select iPhone software updates.
IPad:
Go to your Library.
Click on iTunes.
Select iPad software updates.
iPod touch:
Go to your Library.
Click on iTunes.
Select iPod software updates.
For your Windows OS:
iPhone:
Locate Users on your local drive.
Click on username
Select your AppData
Go to Roaming
Select Apple Computer.
Click on iTunes
Select iPhone software updates.
IPad:
Locate Users on your local drive.
Click on username
Select your AppData
Go to Roaming
Select Apple Computer.
Click on iTunes
Select iPad software updates.
iPod touch:
Locate Users on your local drive.
Click on username
Select your AppData
Go to Roaming
Select Apple Computer.
Click on iTunes
Select iPod software updates.
If all of these don’t work on your iTunes you could contact your service provider. The problem might not be as a result of a problem on their end. You can also check their socials like Twitter if there is any trend on it. Once you have done all this, your iTunes store should be up and running again.
Conclusion
The iTunes 9006 error code, is a communication problem on your iTunes. It makes you unable to connect using your iPhone, iPad, and iPod touch. They could have been caused by your antivirus, security software, your internet connection. Not so often, but your app version may be obsolete or even your operating system.
Note, can also affect your WindowsOS if you are running the iTunes service on it. Nevertheless, in this post, I have given you a few steps that could work. They are not all there is but they should work for you. If they do not work, just send the Apple service center a mail describing your problem.